CEO Message — January 2021

"Let's Connect"

Roger Andrade headshotBy the time you sit down and read these pages from your Ranch & Rural Living Magazine, the holidays will be but a fond memory. We will all have rung in the New Year 2021, with the excitement and hope that brings a fresh start; often seen as a time to reflect, focus and re-prioritize our goals and objectives. Here at Rio Grande Electric Cooperative (RGEC), our focus is you, the member. When we say that we live in a “connected” world, most of us think about technology, like our smartphones and other devices and gadgets. But when you’re a member of an electric co-op (that’s you!), there’s so much more to being part of our connected co-op community.

As a member of RGEC, you help to power good in our local communities through initiatives like Sharing Success, supporting 4-H programs, food banks, and other initiatives that help the most vulnerable in our communities.

We depend on you because you power our success, and when RGEC does well, our communities thrive because we’re all connected.

We greatly value our connection to you, the members we serve. And we’d like to help you maximize the value you can get from RGEC through a variety of programs, products, and services that we offer our members. For example, it is our close connection with you, our members that prompted the board to find ways to assist everyone through this pandemic by way of early retirement of capital credits, payment arrangements, and even reduction of the power cost adjustment. When you download our SmartHub app, you can monitor and manage your home energy use, pay your bill online, and access a menu of additional options for potential savings and more.

When you follow RGEC on social media, you can stay up–to–date on power restoration efforts, tree trimming planning, co-op director elections, giveaways, and more. You’ll also see photos of our line crews in action and our employees helping with community service projects - and who doesn’t enjoy seeing good things happening in our communities!

When you sign up for text alerts/push notifications, you can receive advance notices on outage and restoration information, billing updates, and changes to RGEC event details.

By connecting with us, you can get real-time updates from your co-op. That’s why we want to make sure we have your most current contact information on hand. If we can’t connect with you on these platforms or in person, you could miss out on potential savings or important information.

RGEC relies on data for nearly every aspect of our operations, and up-to-date contact information from our embers helps ensure that we can provide the highest level of service that you expect and deserve.

Updated contact information can even speed up the power restoration process during an outage. That’s because when you call to report an outage, our automated system recognizes your phone number and matches it with your account location. Accurate information helps our outage-management system predict the location and the possible cause of an outage, making it easier for RGEC crews to correct the problem.

We hope you will connect with us whenever and wherever you can––whether that means attending the annual meeting, signing up for an advisory committee, providing feedback on a recent visit or call with our employees, or simply downloading our app.

Rio Grande Electric Cooperative exists to serve our members, and when we’re better connected to you and our local communities, we’re better prepared to answer the call.

To update your contact information or to learn more about co-op products and services that can help you save, visit our website, call (800) 749-1509, or stop by at any of our area offices.

We look forward to connecting with you!

Roger Andrade