Member Satisfaction Survey

Customer Service Representatives

Highly SatisfiedSatisfiedNeutralNeeds ImprovementDissatisfied
Friendly
Polite
Knowledgeable
Returns Phone Calls
Overall, how satisfied are you with the interactions involving the Customer Service Rep(s) at your local area office?

Area Operations Managers

Highly SatisfiedSatisfiedNeutralNeeds ImprovementDissatisfied
Friendly
Polite
Knowledgeable
Returns Phone Calls
Overall, how satisfied are you with the interactions involving the Area Operations Manager at your local area office?

Construction

Have you had an experience with RGEC, in which new line construction was necessary?
Highly SatisfiedSatisfiedNeutralNeeds ImprovementDissatisfied
Ease of the initial request
Staking Technician Interaction
Area Operations Manager Interaction
Cost Estimate
Contribution in Aid of Construction, CIAC (the portion you are responsible for paying.)

SmartHub

Are you currently a registered SmartHub user?
Highly SatisfiedSatisfiedNeutralNeeds ImprovementDissatisfied
Bill Paying
General Account Information (updating address, phone, etc.)
Usage Comparison
Energy Conservation Features like: Usage Explorer, Usage Alerts, etc.
Outage Reporting & Status Updates

Time Of Use Rates

RGEC’s Time of Use (peak) rates are in effect from May – September, Monday – Friday, 3:00 – 7:00 p.m. CDT. Holidays and weekends are all off-peak.
YesNo
I understand what Time of Use Rates are
I am able to adjust my energy usage to avoid spending more during peak hours

Name(Required)